Location: Singapore
As a Site and Service Engineer, your primary responsibility will be to provide exceptional maintenance and trouble-shooting services to our customers in the region. You will oversee a comprehensive range of after-sales services, including managing service cases, performing routine maintenance, handling power shut-down services, and addressing any other customer concerns.
In addition to your customer-facing duties, you will also play a key role in project implementation. This will involve coordinating with other parties and supporting security equipment installation, testing, commissioning, and system programming.
As a valued member of the team, you will collaborate closely with your colleagues to achieve company objectives and deliver the highest quality of services possible. Overall, your focus will be on ensuring that our customers have an outstanding experience with our products and services. By leveraging your technical expertise and customer service skills, you will contribute to the ongoing success of our company.
Responsibilities include:
• Provide trouble-shooting services, routine maintenance, power shutdown and all the other security service related services to BluOcean customers.
• Manage LSP and sub-contractors for system installation and site related issues.
• Become fully familiar with the BluOcean products and security systems; conduct system staging and in house testing
• Support project managers and engineers for site coordination, management, and production of documentation.
• Support project managers and engineers for project system testing and commissioning.
• Provide service case troubleshooting related scope including equipment check, fix, installation, and replacement, etc.
• Conduct routine maintenance service and power-shutdown services for customers.
• Provide project and service-related reports according to BluOcean standards.
• Test and commission system software and hardware.
• Provide technical support to sales team members as required.
• Standby duty outside office hours or during weekends might be required from time to time.
• Additional projects support that may be needed from time to time.
Main qualifications we are interested in:
Previous related working experience with strong security system technical and troubleshooting kills is an advantage. Smart new Graduates are also welcome.
Basic IT knowledge in hardware, network and database.
Familiar with access control, CCTV and Alarm system products & system is an advantage.
Must be willing to work onsite.
Candidates have project management experience is an advantage.
Past experience with Lenel, GE, Cisco, S2 systems is a clear advantage.
Good communication and coordination skills.
Client service oriented.
Quick learning ability.
Good English skill (Listening, oral, read and writing). Can communicate in speaking and writing. Other languages is an advantage.
Send your resume to hr@bluoceansecurity.com
Here at BluOcean Security, you will be working with the best people in the industry. Our team consist of experts passionate about delivering unparalleled security solutions to our distinguished clientele We believe in excellence, dedication, and innovation. You will have a chance to participate in the growth of premium, security service provider in Asia Pacific. We are serious and proud of what we do and hope to attract like-minded professional. As part of our organizational growth, we are looking for individuals who share our vision and values.